Will my new metal card work?
Absolutely! Your new Metal credit/debit card will work everywhere. You will have a full functioning metal card (EMV Chip & Magstripe) that you can swipe or insert.
Will contactless pay work?
Because these Metal cards are made entirely of Metal they will not work with contactless payment at this time. You will still be able to use contactless payments via your smart device.
What happens to my plastic card?
We send back both your original plastic card along with your new metal card. It will no longer have the EMV chip as that will be transplanted on your new metal card.
How long does the process take?
Once your order has been placed, we get to work straight away on your new Metal credit/debit card design. We recommend sending you card using Express so you can always track it and avoid any delays. Once received your new custom card will be ready for postage within 1-2 days. From here will send both your old and your new Metal card with your choice of shipping.
Is It Safe?
Yes! Custom Swipe takes the utmost care of your financial safety. We always recommend you "Freeze" or "Lock" your card before shipping it to us. We DO NOT record or sale any of your personal information. Our machines and process does not store any personal data. Our website uses SSL and carries an A safety rating through https://www.ssllabs.com/ssltest/analyze.html?d=customswipe.com We also protect our site using https://www.cloudflare.com technology to always ensure our site remains secure.
Does it come with a warranty?
All purchases come with a 60-day warranty for any manufacture defects in rare cases such as the magnetic strip peeling or should the card stop working.
Will my card still work at the ATM?
Yes! your Metal card will work in all ATM machines. Your new Metal card should work everywhere your plastic card works. Since the only difference now is the housing for the EMV chip is no longer sitting your plastic card but a metal card.
What if my card expires, gets lost or stolen?
If your card gets lost or stolen first thing to do is contact your card issuer as soon as possible. Treat this the same as you would your plastic card. If you purchased our Protection Insurance, we cover a one-time replacement metal card if your card is lost or stolen within 2 years or expires within the 1st year. After that each replacement has a small deductible determined at time of replacement.
What can I have on my Custom Card?
Sky's the limit on this, we can do just about anything. If you need help designing your card, contact us. Check out our Facebook, Instagram or TikTok for inspirations. *Please note: Customs Swipe does not assume liability for copyright and trademark infringement. *We use Cloudflare's CSAM Scanning Tool.